Her Majesty’s Customs and Excise Case Study

Vizone were asked to lead a major business transformation programme to enable HMCE to comply with new government initiatives on e-business.  Vizone led the programme to strengthen HMCE’s financial management processes, procedures and controls.  In addition, we were asked to produce and deliver a strategic definition of their financial services business change plan.  Merged with HM Revenue and Customs in 2005, Her Majesty's Customs and Excise (HMCE) were responsible for the administration and collection of all excise payable (including VAT) to the UK Government.  The excise collected annually was £146bn; being 20% of the Gross Domestic Product (GDP) for the British economy.  The HMCE operated 146 regional offices based throughout the UK, employing circa 2,400 staff. To meet the challenge we produced a prioritised programme of change comprising:

• A ratified Present State Definition (PSD) for Financial Services, (a high-level view of existing processes, defining the basis for change).
• The requirements to meet the business drivers for change - termed the future state definition (FSD) built with business stakeholders expressed in terms of changes required to current processes.
• A routemap of current and proposed initiatives including cost and benefit to meet the FSD requirements.

To fulfil the programme of change we compiled a small team of Vizone employees to:

• Define the future IS architecture that would support HMCE’s business vision (including Finance, HR, Payroll, e-business services, legacy migration, document/content/records mgmt, data integration and knowledge mgmt).
• Work with the Business Strategy Unit to align the strategic technical architecture with the business strategy.
• Educate, lead and gain support from stakeholders and business sponsors.
• Define and establishment the transformation programme to deliver the strategy.
• Define and establish the transformation programme required of the IS organisation to enable the successful delivery.

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